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Privacy Policy

Hello! We're Solar Water Wind (referred to as "we", "us", or "our"). Here's how we collect, protect, and use your personal information when you interact with us through our website, solarwaterwind.com.au.

Your Privacy Matters

This policy applies to anyone visiting our website or interacting with us. If you provide personal information through our website contact forms, you’re covered under this policy.

Our role

We act as the "data controller," which means we determine how your personal data is collected, used, and protected.

Your role

You're responsible for:

  • Reviewing this Privacy Policy.
  • Making sure any personal data you share with us is yours to share.

What Information Do We Collect?

We only collect the information you provide directly via our contact forms, such as:

  • Your name
  • Your email address
  • Your phone number
  • Your home or business address
  • Information about your solar system setup
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How We Collect Information

We gather information when you:

  • Submit forms on our website.
  • Use our website and related apps.

We also collect cookies to help customize your experience. Cookies do not usually identify you personally, but they improve how the website works for you.

Why We Collect Your Data

We collect your personal information to:

  • Provide you with the best service possible.
  • Keep you updated on our business and developments.
  • Occasionally send you marketing materials (you can opt out anytime).

How We Use Your Data

Your data is used to:

  • Provide services and support.
  • Customize your website experience.
  • Contact you about updates or marketing materials (with your consent).

We only share your personal data with service providers who help us run our website, and we make sure they handle it securely.

Keeping Your Data Secure

We take your privacy seriously. We:

  • Protect your data from unauthorized access, misuse, and modification.
  • Anonymize or delete your data when it's no longer needed, typically after 5 years.
  • Ensure our storage and security measures comply with Australian law.

You have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate information.

Contact us for any data access or correction requests.

Overseas Data Transfers

We won’t transfer your data outside Australia unless you ask us to. If you request this, please note that overseas recipients may not follow the same privacy laws, and we won’t be responsible for any mishandling.

How to contact Us

Got questions about your privacy? Need access to your data or want to file a complaint? Reach out to us at:

Email: [email protected]

Complaints & Concerns

If you believe we’ve mishandled your personal information, contact us first. We'll work with you to resolve any issues. If you’re not satisfied, you can refer the matter to the Office of the Australian Information Commissioner.

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Cookies

We use cookies to improve your experience, but they don’t usually identify you. You can block or delete cookies through your browser settings, but be aware that some website features might not work properly without them.

By using our website, you agree to this policy. We’ll always handle your personal data with care and respect.